Group litigation · PCP & motor‑finance redress
The back office for PCP.
Claim Inbox powers PCP mis-selling and motor-finance claims, supporting litigation or redress. Manage DSARs, FRLs, complaints, lender and client communications within your existing case system.
What firms running Claim Inbox are seeing
- Cases processed
- 3m+
- Capacity from the same team
- 27×
- Less time per case
- 96%
One complaint.
A dozen manual steps.
A single DCA complaint isn’t one task. It’s an acknowledgement under the FCA stay, a DSAR raised with the lender, agreements read out of a 200‑page bundle, eligibility checked, a cancellation or update sent to the client, and a status moved on: across the inbox, the CMS, a portal and a spreadsheet.
The lender mail never stops
Most inbound is from finance houses: acknowledgements, updates, DSAR responses. It’s the bulk of the work, and it lands faster than a handler can file it.
Agreements are buried in DSARs
The DSAR comes back as a scanned bundle with several agreements inside: often handwritten, image‑based, hundreds of pages. Someone has to find each one and key the numbers.
The book is invisible
Which tranche is clearing? Which lender is sitting on DSARs? What’s stuck? The answer lives across Proclaim/Orca/GeniLegal and manual spreadsheets, not one place your funder can trust.
DCA complaint manual workflow
A paralegal
- Opens the shared inbox
- Reads the email
- Find the question set
- Add questions to email
- Send to client
- Wait for the reply
- Key reply into BMS
- Move to the next one
How it works
The whole PCP
workflow, on one
canvas.
The same capabilities, configured to a PCP claim, with a person approving every action, on top of the CMS you already run.
Acknowledge under the stay
The complaint acknowledgement (FCA stay) drafted and filed, one of the busiest workflows on a live PCP book.
Powered by Document IntelligenceRaise & read the DSAR
The DSAR raised with the lender, then the agreements read out of the returned bundle and matched to the case.
Powered by Document IntelligenceAssess eligibility
DCA and the redress rules applied consistently, grounded in FOS upheld outcomes and your own data, a fee earner signing off.
Powered by Claim IntelligenceHandle the lender mail
Updates and requests from finance houses classified, filed against the case and moved on, ~83% of inbound on a live PCP book.
Powered by Correspondence ProcessingKeep the client updated
Cancellation confirmations, DSAR acknowledgements and query answers drafted and sent: the right reply, faster.
Powered by Client CommunicationsSurface the book
Tranche performance, which lender to chase and where the book is stuck, live, for your ops leaders and funder.
Powered by Book Intelligence
Built once for PCP, run on every case, and reconfigured the moment a lender changes a format or the FCA changes a rule.
We’ve seen a significant increase in the volumes of emails processed via the claim inbox. Staff morale is increasing, and they’re positive about the speed, so great job!
Built for FCA‑ and SRA‑regulated redress
A human approves every action, with a full audit trail and page‑anchored citations. ISO 27001 and ISO 42001 certified, UK‑only data residency, your data never used to train our models.
- ISO 27001
- ISO 42001
- SRA aligned
- FCA‑aware
- UK data residency
Automate your book
with Saber.
Send us one workflow you run today: a DSAR, a batch of lender mail, a round of client updates. By the end of the week we’ll show it read, actioned and ready for a paralegal to approve, on your data. No fee, no commitment.
AI suggests. A human decides.
Claim Inbox handles the rest.
