Group litigation · Personal injury, clinical negligence & NIHL
The back office for injury
and industrial-disease
claims.
Claim Inbox manages all evidence-heavy work, from serious injury files to thousands of hearing-loss claims, within your existing case system, with fee-earner approval at every step.
What firms running Claim Inbox are seeing
- Less time per records review
- 90%
- Longest record read on one file
- 2,200pp
- Steps to log an audiogram
- 9 → 1
The evidence is the
bottleneck.
The records are enormous
GP records run from 94 to 2,200+ pages, often handwritten; a military file arrives as a ~450‑page service record plus a sensitive, handwritten medical record. A paralegal reads each for the qualifying facts: one to two hours a file, a day and a half for the worst.
The chase is reactive
Service records can take six months; GP chases tend to surface only when a client calls in. Nothing tells you a record is overdue until it’s already late, and the case sits still while it waits.
The workflow lives in email
An audiogram lands, an email goes to the file handler and costs, a task opens, a status moves: across the inbox, the case system and a shared spreadsheet. The case system holds the file; it doesn’t hold the work.
Injury & NIHL manual workflow
A paralegal
- Opens the shared inbox
- Reads the email
- Find the question set
- Add questions to email
- Send to client
- Wait for the reply
- Key reply into BMS
- Move to the next one
How it works
The whole evidence
workflow, on one
canvas.
The same capabilities, configured to an injury or NIHL claim, with a person approving every action, on top of the case system you already run.
Read the medical & service records
GP records, service and medical files (hundreds of pages, handwritten) read for the qualifying facts: hearing loss, ototoxic medication, audiometry, a medical discharge. Every fact anchored to its page.
Powered by Document IntelligenceHandle the audiogram
The whole intake sequence in one action: matched to the client, attached to the file, logged, the file handler and costs notified, and the second audiogram requested where the first won’t stand.
Powered by Correspondence ProcessingScreen for eligibility
CFA, audiogram, signatures and dates checked before a case is packaged for the funder: the invalid agreements caught before they cost a drawdown, a fee earner signing off.
Powered by Claim IntelligenceChase the outstanding records
Every overdue GP, service or expert record surfaced proactively: a live overdue view instead of a chase that only happens when the client rings in.
Powered by Book IntelligenceDraft the LoC & PAD
Letters of claim and pre‑action disclosures drafted, witness‑statement exhibits matched to the case history, fee‑remission checks prepared, with a solicitor signing off before anything leaves.
Powered by Document IntelligenceKeep the client updated
Audiogram confirmations, records updates and query answers drafted and sent, with the thread kept on the file, not scattered across individual inboxes.
Powered by Client Communications
Built once for injury and NIHL, run on every file, and reconfigured the moment a records provider changes a format or a protocol changes a rule.
One file or one hundred thousand
Built for both ends of injury work.
Serious & catastrophic injury
High‑value individual files (RTA, workplace and public‑liability injury) where the medical evidence is deep and the record has to be immaculate. The bundle read and indexed before anyone opens the file.
Military hearing loss
Service and medical records read for firearms qualifications, regiment and service numbers, audiometry and medical discharge; and the six‑month record chase tracked so nothing stalls unseen.
Clinical negligence
Years of GP and hospital records read for the facts that carry the claim, chronologies built, expert reports classified and filed: the reading hours cut, the judgement left with the lawyer.
Industrial deafness (NIHL)
Audiograms, GP screening for ototoxic medication, funder eligibility and PAD drafting: the systematic, high‑volume pipeline run at book scale without linearly scaling headcount.
Built for FCA‑ and SRA‑regulated redress
A human approves every action, with a full audit trail and page‑anchored citations. ISO 27001 and ISO 42001 certified, UK‑only data residency, your data never used to train our models.
- Page-anchored
- Human-approved
- ISO 27001
- ISO 42001
- UK data residency
Automate your book
with Saber.
Send us one workflow you run today: a DSAR, a batch of lender mail, a round of client updates. By the end of the week we’ll show it read, actioned and ready for a paralegal to approve, on your data. No fee, no commitment.
AI suggests. A human decides.
Claim Inbox handles the rest.
