Capability · Paralegal Performance
Turn a black-box team into a managed one.
When work is stuck in inboxes and spreadsheets, bottlenecks go unnoticed until backlogs form. Paralegal Performance shows real-time throughput, quality, and workload per handler within your case system, helping balance tasks and coach effectively. The goal: more output per hour and less low‑value admin with protected recoverable time.
What firms running Claim Inbox are seeing
- Capacity from the same team
- 27×
- Less handling time
- 96%
- Throughput per handler
- Live
What it does
See the work as it happens, not after the fact.
Throughput, quality and workload for every handler, measured live, so a backlog never builds where you can’t see it.
Live throughput per handler
Items processed, per person, updated as the work happens, not a month‑end report, but the picture right now.Leaderboard & trends
Who’s rising and who’s dropping, shown with the trend and not just the total, so a quiet slide is caught early.Quality, not just volume
Approvals weighed against flags and rework, so speed never hides errors; the fast handler and the accurate one are both visible.Spot the bottleneck
Where work is piling up, and on whom, before it becomes a backlog: the stall named while it can still be moved.Distribute work fairly
Balance the load against real capacity instead of guessing who has room: the same team, worked evenly.Protect recoverable time
Expand throughput per hour and cut low‑value admin, without eroding billable work: more of the day spent on the case, not the queue.
How does it work
Capture, rank, surface;
then act on it.
Capture
Every action across the workflow is recorded as it happens: who did what, on which case, and when.
Rank
Handlers are ranked on throughput and quality together, so volume and accuracy are read side by side.
Surface
Where someone is stuck, and where work is piling up, is surfaced live, not buried in a spreadsheet.
Coach
You balance the load and coach where it counts: a manager acting on what they can finally see.
Across the operation
Visibility everywhere the work moves.
Intake & onboarding
See throughput and backlog at the front door, where volume hits first, so a surge is met, not silently absorbed.
Correspondence & client comms
The queues that never stop, measured and balanced: no one buried while another handler sits idle.
Review & costs
The deep, slow work made visible so nothing silently stalls: the quiet file that would otherwise drift caught in time.
The rest of the platform
Six capabilities, one operation.
Every capability is a block in the Saber Workflow Builder; here’s the whole platform, and where you are in it.
Document Intelligence
Reads DSARs, medical and MOD records (handwritten, scanned, hundreds of pages) and extracts every field, anchored to the source.
Correspondence Processing
Inbound mail classified against the right case, the request actioned and the reply drafted: the queue that clears itself.
Client Communications
Updates, acknowledgements and query answers drafted and sent, on the file, in your voice, with a person approving each.
Claim Intelligence
Eligibility and merit assessed from FOS outcomes and your own data; the right claims move, the weak ones are caught early.
Paralegal Performance
You are hereEvery handler’s throughput, live: who’s flying, who’s stuck, where to coach.
Book Intelligence
Live portfolio visibility: tranche performance, where the book is stuck, what to chase.
Automate your book
with Saber.
Send us one workflow you run today: a DSAR, a batch of lender mail, a round of client updates. By the end of the week we’ll show it read, actioned and ready for a paralegal to approve, on your data. No fee, no commitment.
Extraction you can defend
Every figure is anchored to its source page and a person approves it; nothing enters the case unchecked. Full audit trail, ISO 27001 and ISO 42001 certified, UK‑only data residency, never used to train our models.
